Information for Tenants

Deposits

Deposit for studios is £300 per person

Deposit for shared apartments is £150 per person

General Information

Please view our main student accommodation website for general information about your stay at West One Apartments.

Home Information Pack App

All the relevant information for your property is available via our App - please download the app and save to your smartphone.

Tenant Information & FAQ

Tenant Information (PDF, opens in a new window)

West One Student Accommodation promotes positive relations between people and a culture of respect. Read our Equality & Diversity Policy

West One Student Accommodation are committed to providing a good standard of accommodation and an excellent service, but in the very rare event of something going wrong please see our Complaints Procedure

Covid-19 Policy

Please check for Covid-19 updates on our main student accommodation website

Maintenance Reporting

Please view our main student accommodation website for general information about your stay at West One Apartments, including an online form for reporting maintenance.

Cancellation Policy

Broadband/Wi-Fi Finer Details

Wi-Fi in West.One is provided by either ASK4 or Pine Media (depending location within in the development)

ASK4 Broadband

Each tenant user account includes as standard the ASK4 100Mb/s package which is shared between all the personal devices being used at any one given time. Wi-Fi connection speeds of up to 50Mb/s are included but the speed achieved not only depends on your device but also how many other tenants are using Wi-Fi at the same time.

Read more details

Pine Media Broadband

West One Cube, Space & Reflect (only) - basic package free of charge is provided by Pinemedia, who also offer a cutting-edge gigabit broadband of up to 1,000Mbps for a small additional cost if tenants want to upgrade. https://www.pinemedia.net/